Last updated: 01/12/2025

1. Delivery Areas

We deliver orders across [Bangladesh / specified regions] — including both city and rural addresses.

2. Order Processing & Dispatch

• Once you place an order and payment is confirmed, we prepare your items for dispatch.

• We hand over the package to our courier/shipping partner within 48 hours of order confirmation.

3. Delivery Time

• For customers within the same city: delivery is expected within 7 working days after dispatch. 

• For customers in other cities or rural areas: delivery may take up to 10 working days. 

4. Shipping Charges

• Shipping fees (if any) will be calculated based on the product’s size/weight and delivery location.

• Any charges will be shown at checkout before you complete your order.

5. Delivery Issues & Customer Support

• If a package is delayed, damaged, or lost — please contact our customer support immediately. We will work to resolve the issue promptly (replacement, redelivery or refund as applicable).

• Please ensure you provide complete and accurate delivery information when ordering to avoid delays or failed delivery.

6. Changes & Updates

We may update this Delivery Policy from time to time. Any changes will be posted on this page, with a revised “Last updated” date. Continued use of the site after changes implies acceptance of the revised policy.

7. Contact

If you have any questions or concerns regarding delivery:

Phone: +8801913490264